Privacy Policy

About this policy

Waco Foundation Repair operates foundationrepairwaco.com. This page describes what information the site gathers and what happens to it.

Our role is to pass your request to foundation repair pros, so most of what we hold is what you choose to send.

Operator: Terra Nova Trading LLC, 4902 Chase Ct, St. Cloud, FL 34772. References to "we" below mean Terra Nova Trading LLC.

What we collect

• The request form collects your name, a phone number, an email address, a service choice and a message. The consent you gave is stored too, including the version of the wording and the time.
• Chatting with the assistant creates a log of the conversation (your messages and the replies), your IP address and a session ID that stays in your browser only while the tab is open.
• Phone calls: calls to (254) 294-2380 pass through a call-tracking service. We log the caller's number, the time and the length of the call. Callers hear that the call may be recorded; if it connects to a pro or to us, the connected part may be recorded. Voicemail is turned into text by speech recognition.
• Technical data: loading a page logs the page, your IP address, where you came from and your browser. Google Fonts supplies the typefaces, and receives your IP address in the process. The site does not use advertising or retargeting pixels.

How we use it

We read your request, connect it with foundation repair pros who may be able to help, and answer your questions.

We also keep proof of the consent you gave, block spam and abuse, and keep the site running.

Sharing

Your request, including your name, phone number, email and message, goes to up to three foundation repair pros so they can contact you.

They are unaffiliated businesses, and once they have what you send their own privacy practices apply.

We also rely on service providers for hosting, phone and text delivery, email, and the AI language model behind the chat assistant. They process data for us only as necessary to provide those services.

We will disclose information if legally required, and when needed to handle fraud, abuse or security threats.

Pros may pay us for referrals or for access to requests; where state law treats that as a "sale" or "share" of personal information, see the state section below for how to opt out.

Texts, calls and email

The consent box you ticked allows up to three pros to call, text and email you about your request, including by automated means.

Consent is not a condition of getting help, and message and data rates may apply.

Send STOP to end texts from a sender, or HELP for assistance. Each sender must be told separately.

How long we keep it

Logs of chats, calls and site visits stay for up to 24 months; after that they are deleted.

We keep your request and your consent record for 5 years as proof of consent, after which they are erased or de-identified.

You can ask us to erase yours sooner.

Security

We use reasonable measures to safeguard the information we hold.

No method of transmission or storage is perfectly secure, so we are unable to guarantee absolute protection.

Children

Waco Foundation Repair is meant for adults; it is not aimed at anyone under 13.

We do not knowingly collect their information, and if you think a child has sent us some, contact us and we will erase it.

Access, correction and deletion

You may ask to see, fix or erase your information, or to stop us sharing it with pros.

You can email privacy@foundationrepairwaco.com, use the contact form on this site or call (254) 294-2380. We may need to verify your identity first, and we honor reasonable requests from anyone, whichever state you live in.

Texas residents

If you live in Texas, you may be entitled to access, correct, erase or obtain a copy of your personal data, and to opt out of its sale, targeted advertising and profiling. This site does not use targeted advertising. Send requests through the contact page; if we say no, you may appeal by writing back to us.

Questions and updates

Any update will appear on this page with a new date. To reach us about privacy, email privacy@foundationrepairwaco.com, use the contact form on this site or call (254) 294-2380; or write to Terra Nova Trading LLC, 4902 Chase Ct, St. Cloud, FL 34772.